Privacy Policy | The Trip

The Trip OU (“hereafter known as The Trip”) respects your privacy and is committed to complying with this Privacy Policy (last updated Dec 3, 2023), which describes how we collect and use the personal data you provide to us. This Privacy Policy describes what personal data we collect about you, how we collect it, how we use it, with whom we may share it, and what choices you have regarding our use of your personal data. We also describe the measures we take to protect the security of your personal data and how to contact us.

The Trip can be considered as a “data controller” under the General Data Protection Regulation 2016/679 (“GDPR”) as we collect your personal information explicitly provided by you for the business purpose. As a travel agency based in Estonia, The Trip is in a position to collect, process and disclose certain personal information of yours in order to perform our usual business activities that include booking travel related services on behalf of you. However, as a well reputed travel agency, we are highly committed in protecting your personal data and privacy via various physical, technological, electronic and other relevant controls in place.

We encourage you to read this Privacy Policy carefully and in its entirety as it relates to your rights regarding the processing of your personal data. As a user of our Services, you understand and agree that we collect, use, and disclose your personal data in accordance with this Privacy Policy.

The Trip materially complies with applicable laws in the jurisdictions in which it operates, including the Regulation (EU) 2016/679 General Data Protection Regulation (GDPR) by May 25, 2018 in its handling of personal data of persons in the European Economic Area. It is in our legitimate business interests to provide you with the Services which use the personal data provided to us for the purposes described herein. Your agreement to the terms of this Privacy Policy is not intended to and does not constitute a “consent” to such terms for purposes of the GDPR.

WHAT PERSONAL DATA DOES THE TRIP COLLECT?

In the course of providing its Services, The Trip collects, uses, and discloses personal data. Personal data is any information that can be used to identify you or that we can link to you. You, as traveler, or user of the Services, may be asked to provide certain personal data when you use our Services, such as:

Basic contact details and information of the travelers. This includes, your name and the names of the passengers traveling with you, and may also include residential addresses, contact numbers including residential and mobile and email addresses
Payment details – credit or debit card details, including the type of the card, number of the card, security / pin number and expiry date
Passport details, visa and other identification details
Information about your dietary requirements and health issues, if necessary. Informations about disabilities
Other travel arrangement related details required by the relevant travel service providers. For example, airlines, accommodation providers, tour operators etc.
Relevant details explicitly provided by you for any other purposes than traveling.

If you submit any personal data relating to other people in connection with the Services (e.g. if you make a reservation for another individual), you represent that you have the authority to do so and we will collect, use, and disclose such personal data in accordance with this Privacy Policy.

HOW DOES THE TRIP COLLECT PERSONAL DATA?

By providing any of your personal information to our official email correspondences, entering and submitting them on our corporate and any affiliated websites, via official phone calls, by written documents to the authorized personnel and by any other means, you agree that the below stated privacy policies are understood and will apply to how we handle your details. By doing so you explicitly give us the consent to collect, process and disclose your personal details as detailed below.

HOW DOES THE TRIP USE PERSONAL DATA?

The Trip collects and uses your personal data for specified, explicit, and legitimate purposes as described in this Privacy Policy and does not process your personal data further in a manner that is incompatible with those purposes.

WHO DOES TOUR TRAVEL DISCLOSE PERSONAL DATA TO AND WHY?

Personal data collected is shared with or disclosed to:

The Trip and its related companies, affiliates, subsidiaries, joint ventures, partners, subcontractors, and agents as necessary to fulfill and support the Services, including emergency bookings and assistance, ticket issuance, travel insurance booking and responding to requests.
Companies The Trip uses to support its business who provide ancillary services (e.g. storage, statistical analysis, technology, development, credit checks (as applicable).
The Trip for reporting, auditing, tracking and other purposes as necessary with your Company, including those of its personnel they request we send or make personal data available to.
Third party service providers you or your Company request we send personal data to (e.g. providers who secure compensation for delayed, canceled, or overbooked flights on behalf of travelers; vendors who provide refunds, safety and tracking information providers; companies providing weather information, travel alerts, and destination content through solutions and tools; entities who collect travel information on behalf of airline carriers for the purpose of such entities forwarding it on to certain airlines for tracking of negotiated fares between airlines and your Company; successor organizations and other travel management companies).
Third party service providers to complete travel and attendee arrangements and reservations and fulfill the Services (e.g. Global Distribution Systems (GDSs); airlines, trains, rental car and other ground transportation companies, hotels, cruise lines, destination management companies, and other related travel suppliers for booking/ticketing purposes; industry reporting authorities; equipment and technology vendors, including, without limitation, online booking tool providers, visa and passport providers; credit card companies and payment collection and processing companies).
Other third parties as we believe is reasonably necessary in accordance with applicable laws, including laws outside your country of residence to: (i) satisfy laws, regulations, or governmental or legal requests and processes; (ii) identify, contact, or bring legal action against someone who may be violating our terms of use or policies or otherwise enforce our terms and policies; (iii) operate the Services properly; or (iv) protect The Trip and those it serves, including pursuing available remedies or to limit damages that may be sustained (e.g. exchanging information with other companies and organizations for the purposes of fraud protection and risk reduction).

Data consolidation companies may also be used by The Trip for the purpose of creating reports and related statistics for benchmarking or other related purposes, including, without limitation, utilizing cumulative statistical data, which may incorporate data acquired from you or your Company for ordinary business purposes customary in our industry and the Services we provide, but without identifying, directly or indirectly, you or your Company.

DOES THE TRIP DISCLOSE PERSONAL DATA ACROSS BORDERS?

When sharing with or disclosing personal data to other parties, including to The Trip’s related companies, affiliates, subsidiaries, joint ventures, partners, subcontractors, and agents who provide Services and maintain facilities, your personal data may be transferred to countries with data protection laws providing a lower standard of protection for your personal data than your country.
We will transfer your personal data in compliance with applicable data protection laws, including having adequate mechanisms in place to protect your personal data when it is transferred internationally. If you have questions or wish to obtain more information about the international transfer of your personal data or the implemented safeguards, please contact us as provided in this Privacy Policy.

HOW DOES THE TRIP STORE AND PROTECT PERSONAL DATA?

Typically, The Trip stores personal data on its cloud based servers and with third party storage providers. All personal information given to use over the internet is protected by Secure Socket Layer (SSL) and in addition to password and firewall protection.

The Trip uses appropriate technical and organizational security measures to protect the personal data we hold on our network and systems from unauthorized access, disclosure, destruction, and alteration. We conduct periodic reviews of our data collection, storage, processing, and security measures to verify we are only collecting, storing, and processing personal data that is required for our Services and to fulfill our contractual obligations. While we make every effort to protect the integrity and security of our network and systems, we cannot guarantee, ensure, or warrant that our security measures will prevent illegal or unauthorized activity related to your personal data. When using our Services, you should be aware that no data transmission over the Internet can be guaranteed as totally secure. Although we strive to protect your personal data, we do not warrant the security of any data and information that you transmit to us over the Internet and you do so at your own risk.

In order to protect your personal data, we kindly ask you to NOT send us credit card information or other similar personal data to us via email. We also encourage you to keep your password confidential and not disclose it to any other person. If you are sharing a computer with anyone you should log out before leaving a site or service to protect access to your password and personal data from subsequent users. Please alert us immediately if you believe your password or any of your personal data has been misused. Please note, we will never ask you to disclose your password or credit card information in an unsolicited phone call or email.

HOW LONG DOES The Trip KEEP MY PERSONAL DATA?

The Trip OU retains personal data for the period necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by applicable law. When determining how long to retain personal data, we take into account the necessity of the personal data for the provision of our Services, applicable laws and regulations, including data protection laws, and our legal obligations. We may retain records to investigate or defend against potential legal claims. When retention of the personal data is no longer necessary, the data will be deleted or aggregated for analytic purposes.

WHAT ARE MY RIGHTS WITH RESPECT TO MY PERSONAL DATA?

You may choose what personal data (if any) you wish to provide to us. However, if you choose not to provide certain details, your experience with some or all of our Services may be affected.

To the extent required by applicable law, you have the right to access your personal data and confirm the processing of your personal data. Also, where applicable, you have the right to rectify inaccuracies or errors, erase, restrict the processing, object to processing, and withdraw consent to processing of your personal data, and where applicable, the right to data portability of your personal data. The Trip will handle such requests in the time specified by applicable law and where permitted by applicable law, may charge a reasonable administrative fee to cover the costs of responding to any such request.

In some jurisdictions, in addition to you agreeing to this Privacy Policy, data privacy or protection laws may require us to obtain a separate express consent for processing of your personal data. Your consent may also be implied in some circumstances, as permitted by applicable law, such as when communications are required to fulfill your requests.

HOW CAN I EXERCISE MY RIGHTS OR MAKE A COMPLAINT?

If you have any questions about this Privacy Policy or wish to exercise any of your rights as described in this Privacy Policy, please contact us .

COOKIES USED ON THIS SITE?

We may automatically collect information using “cookies”. Cookies are small digital signature files that are stored by your web browser that allow your preferences to be recorded when visiting the website. They may also be used to track your return visits to our sites.

We use Google Analytics tracking cookies to collect anonymous traffic data about your use of this website.

LINKS TO OTHER WEBSITES

The Trip website may contain links to other websites for ease of use. However, once you have clicked a link and left our website it should be noted that we do not have control over that website. Thus, we are not responsible for the protection of any information you provide while visiting such a site. Please ensure that you read the privacy statement applicable to the respective website in question prior to providing personal information.

AMENDMENTS TO THIS PRIVACY POLICY

The Trip reserves the right to revise, amend, or modify this Privacy Policy at any time and in any manner. When we post changes to this Privacy Policy, we will update the “last updated” date at the top of this Privacy Policy and we encourage you to regularly check this Privacy Policy for changes.